Southwest, Western, Casual & Iron Lamps

Southwestern & Western Style Lighting Catalog

Trading Policies

Most lamp orders ship within 3 to 5 business days. Depending on your location, please allow 2 to 4 weeks for FedEx delivery of your lamps.

Selected items offered with free shipping are not added to shipping calculation when mixed with non-free shipping articles.

If there is a problem with your order, please contact us as soon as possible, we'll determine the best way to correct the problem.

Visibly damaged packages should be refused. If damage is discovered after delivery please contact us immediately.

In order to expedite replacement of damaged lamps or shades, manufacturers require us to send them pictures. Email pictures of damaged lamps or shades to sales@greatsouthweststyle.com including your name and order number.

Due to manufacturer policies, shade exchanges are not allowed

Return Policy

Overall customer satisfaction is our utmost concern. We understand a trusting relationship is your greatest concern and our best method of referrals. To avoid inconveniences, note each lamp details, the most common reason it's not realizing it's size.

Returns after 30 days of receiving order will not be accepted, returns will be charged a 10% restocking fee.

Returns of selected items offered with free shipping will be deducted the standard shipping rate from the amount paid.

You will be refunded your money with the exception of shipping charges and restocking fee when the item is returned as follows:

Contact us, either by phone or email, we'll provide you with information to ship back the item directly to our returns branch.

Items are to be returned in the original packaging, insured, original condition, with all manuals or other related documentation.

All refunds for returns or cancelled orders will only be applied as a credit to the merchant card for which the item was originally purchased within 30 days of return or cancellation date.

Customer is responsible for payment of shipping charges when returning items. Please note that this charges might be higher than the amount charged by our online shopping cart.

Customer can request to cancel order as long as items have not being shipped. The full amount paid will be refunded.

Once shipped, orders can't be cancelled. Customer needs to return items after contacting us.

Refused deliveries will be treated as an unauthorized return, amounts for shipping charges both ways and a 20% fee for restocking will be deducted from payment.

If you have questions please use our customer service page for information to contact us.

Customer Service Page